The new Consumer Protection Act will have a significant impact on the way business is conducted in South Africa.
It will apply to virtually every business transaction and apply to manufacturers, retailers, professional service providers, franchises, NGOs, trade unions, government departments and municipalities
Advocate Melville is a consultant who is also involved in training activities. His clients have included the National Credit Regulator, the National Consumer Tribunal and all of the financial ombudsman offices. He developed an industry code and Ombud's procedures for The Consumer Goods Council. He is currently conducting seminars on the Consumer Protection Act around the country.
Previously, he headed the Ombudsman for Banking Services for a period of seven years. Prior to that, he set up and was Executive Director of the Independent Complaints Directorate and a practicing Advocate with a criminal and commercial law practice.
Neville's latest book is the Consumer Protection Act made easy. He has spoken on radio and television and in the press on the Act and is a co-member of a Consumer Protection Act implementation portal, on which businesses are able to get free assessments of their level of compliance with the Act.
The Consumer Protection Act Made Easy book is an Ideal corporate gift for your business clients.
The Consumer Protection Act Made Easy book includes:
• An easy to follow explanation of all provisions of the Act
• A jurisdiction checker
• Tried and tested techniques for dealing with difficult customers
• A practical guide to drafting legal documents in plain language
• Compliance worksheets
• Practical examples
Former ombudsman for banking services Neville Melville, has been appointed Consumer Goods and Services Ombudsman, the ombud's office said on Monday.
Melville served as banking ombudsman for seven years.He also compiled a book called "The Consumer Protection Act Made Easy", and co-authored "Know your Consumer Rights".
The CGSO office was established to provide guidelines for the consumer goods and services industry on the minimum standards expected when engaging with consumers, and to assist in resolving disputes.The ombudsman deals with consumer complaints against suppliers within the consumer goods and services industry, including the retail, manufacturing, and wholesale sectors.
"It is the aim of the CGSO to relieve the pressure currently being experienced by the National Consumer Commission, thereby freeing it up to focus on its regulatory mandate, as is envisaged in the Consumer Protection Act 68 of 2008 (CPA)," said Melville.His appointment is in line with the CPA, which came into full effect on April 1, 2011. Melville began his duties on June 1 and is the first to occupy this office.