Over the past decade Jon Kroeger – Retail has consulted with various clients on addressing challenges within the world of Sales and Retail Experience – both locally and abroad. Traveling to Europe and Asia on strategic learning and implementation programs, Jon has insights around global sales and retail strategies – those that work and those that don’t.
In the ever-evolving consumer driven world with multiple buyer profiles, mass choice and instant gratification, the sales profile, job description and internal sales processes & support are incredibly outdated and often suffer from the ‘one shoe fits all’ syndrome.
Working with his clients, Jon develops bespoke Sales Processes & Support structures, Sales Strategies and Sales training programmes based on his clients individual business definition of Customer Experience.
Jon is known for his entertaining and relatable real-world Storytelling when talking about Customer & Retail Experience, improving your Sales Experience, growing your Business and Authentic Leadership. Through his Stories, Jon encourages a change in perspective of his audience by giving them an alternative narrative to think about. His ability to simplify complex business and sales concepts into relatable day-to-day experiences keeps his audiences fully engaged throughout his talks.
Jon’s infinite passion is to improve the image of Salespeople and once again positioning a career in Sales at the top of the ‘most respectable careers in the world’ list.
ABOUT JON KROEGER
Over the past decade (and some), Jon has been involved with sales on multiple levels, and within multiple disciplines.
Having had a career in Sales, Sales Management and as a Branch Manager for many years, Jon knows his way around the Sales Process, Sales Management, Sales Coaching, Strategic Selling and Retail Experience Improvement Strategies.
Jon is currently responsible for running multiple Businesses, and sales has been, and still is a daily task. As the saying goes, he eats, breaths, sleeps and dreams sales and the Customer Experience.
But Jon also a professional Customer – buying stuff all the time! Be it Online, face- 2-face or browsing through a store, Jon is buying stuff all the time.
JON THE STORYTELLER
We all love listening to or telling a good story! And it’s generally agreed that we use Storytelling as a way to transfer knowledge and learning experiences from one generation to the next.
And everyone loves a good Story.
It’s the reason why Netflix, YouTube, Showmax and many other streaming services not only exist, but flourish! Stories that seem to ‘talk directly to us’ and that we can relate to on a personal and aspirational level, are stories that we remember the most.
These memorable Stories are often linked to how the Story made us feel. Our own experiences, both good and bad make us feel a certain way, and we remember more the way we feel then what actually happened. So to communicate the context around these feelings and to tell others what happened to us that made us feel the way we felt, we use Storytelling. And its these personally relatable stories that leave a lasting impression on us.
In Jon’s talks he use relatable stories of real-world, day-to-day experiences when talking to people about Customer Experience, improving your Sales Experience, growing your Business and Authentic Leadership.
Through his Stories, Jon Kroeger – Retail encourage a change in perspective of his audience by giving them an alternative narrative to think about.
JON ON CUSTOMER EXPERIENCE
Every encounter I have as either a Salesperson or a Customer, the total Customer Experience and additional transactional value is foremost in my mind.
As a Salesperson, in this vastly competitive consumer driven world we sell in, you are often up against the retail store down the road, the frustrating and misunderstood discount war, economic cycles and how do you convince your Customers to rather buy from you?
As a Customer, I’m asking myself “why should I buy from you?” It’s so competitive out there, with many options, Brands, products etc. that all promise to ‘solve my need’ – and many can fulfil this promise. What is it that creates a compelling enough reason for me to buy your solution or take you up on your offer as a Salesperson or your particular retail store?
And the answer is hardly ever the amount of discount offered. Discounted pricing is only ever the bargaining chip in the absence of additional transactional value. The compelling reason for Jon Kroeger – Retail Sales to do business with you is largely dependent on the overall level of Customer Experience and additional transactional value offered by you (the Salesperson) and perceived by me (the Customer).
Arguably, the most valuable skill any Salesperson has is there ability to offer an authentic, memorable Customer Experience with enough compelling reasons for your Customer to confidently do business with you. One thing is for sure though, if you don’t know everything about what it is that you are selling and what you are selling against, don’t expect your Customers to trust your sales pitch – they will buy not because of you, but in spite of you – and probably at a demanded reduced transactional value.
We booked Jon Kroeger as a guest speaker for our 2019 Franchise Conference to talk about Sales and Marketing. I found Jon Kroeger’s energy uplifting and refreshing. He brings an explosive energy with him, revitalising your audience.
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